HELB Portal: The Ultimate Guide 2021

You’re at the right place if you want to learn how to access HELB’s Student Portal Online in Kenya and apply for a student loan. We’ll show you how! Stay tuned as we walk through registration, log into your account, and apply for an online HELB Loan from anywhere with an internet connection.

Let’s begin

HELB student portal account creation

To use HELB’s services, you need to set up an account first. Follow the following steps to create a user profile and access your Innovative workspace.

  1. Visit the HELB Portal website.
  2. Fill in the form provided under Applicants Account Creation
  3. Click the Sign-Up Button
  4. Congratulations, you have created an account on The HELB Portal; please check your email address to activate your account.
  5. Login to your email address and click on the HELB Portal Activation link
  6. Once back at the HELB Portal, log in with the credentials provided earlier.
  7. Update your Personal and Residence details, and Click Save Button
  8. You can now choose the appropriate loan product to apply for under the Loans tab.
  9. Download and print two copies of your filled loan application form
  10. Have them signed and stamped by the relevant authority and guarantors(for first-time applicants only and by your dean at the University for subsequent applicants)
  11. If asked to create a new account, repeat the steps above.
  12. You can change details about your County, Constituency, or Employment status, click the Biodata Tab, under personal information, click next, then change your Country/Constituency/Employment status and save
  13. Now you can apply for a loan from your County/Constituency.
  14. You need to provide accurate information about yourself in the following fields.

HELB loan products – Non-Salaried Applicants

  • Undergraduate First Time Applicants.
  • Undergrad Second and Subsequent.
  • Undergrad Loan Review/Appeals.
  • Constituency Loan Application Forms – Embu.
  • Constituency Loan Application Forms – Tinderet
  • Constituency Loan Application Forms – Naivasha.
  • Constituency Loan Application Forms – Igembe
  • Constituency Loan Application Forms – Karachuonyo
  • Constituency Loan Application Forms – Awendo.
  • TVET for Tertiary Institutions.
  • TVET for Tertiary Institutions Second and Subsequent.
  • Afya Elimu Fund (AEF) Subsequent Loan Application.
  • First Time and Subsequent Afya Elimu Fund Preservice
  • Visa Oshwal Scholarship

HELB Loan Products: Salaried Applicants

  • Postgraduate Scholarship
  • Alternative Loans for Undergrad, Salaried Applicants
  • Training Revolving Fund (TRF) for Civil Servants
  • KRA Staff Loan Application Form
  • Alternative Loans for Postgrad, Salaried Applicants

How to apply for a HELB Loan

The following items are required before applying for a HELB loan:

  1. A copy of your National Identification card. HELB uses your ID No. to identify an applicant. You will also use your national ID No when creating an account.
  2. A valid bank account. Students who qualify for loan awards will have their bank accounts credited before the beginning of each Semester. Students should open accounts with the following collaborating banks:
  • Kenya Commercial Bank
  • National Bank of Kenya
  • Kenya Post Office Savings Bank (Post Bank)
  • Cooperative Bank of Kenya
  • Equity Bank.
  1. KRA pin from the Kenya Revenue Authority. The Pin helps the Board to track its loanees. It is, therefore, an essential element in the application process.
  2. Your Parent (s)/ guardian particulars. This includes name, a copy of their National ID, marital status, education level, income source, employee details, current payslip, and employee No. (If employed).
  3. Your Parents Death certificate( If not existing).
  4. A copy of a letter of admission to the university/college.
  5. Copies of two guarantors’ ID.
  6. Three Recent colored passport size photograph
  7. KCSE and KCPE results slip at hand
  8. Three guarantors who are already employed (You should have a copy of their ID)

Online services are available on the Portal, Loan Status, Loan Repayment History, Loan Statement.

  1. ALL USERS are required to create new accounts on the new website (Launched on 4th February 2014)
  2. Ensure your email address is accessible, and you can log in to your mailbox. (All HELB communications are sent to your email address)
  3. Ensure your National ID Number is correct before sign up.
  4. Once you complete registration (creating the account), it shall display all available loan products.
  5. Please choose the specific loan product you wish to apply for.
  6. If you do not rightly indicate your county and constituency of origin, then you will not be able to view the specific loan for your county or constituency in the list of loan products that you can choose from to apply.
  7. If you do not rightly indicate your employment status (employed/unemployed), you will not be able to view loan products specific to either group.
  8. To correct your county/constituency /employment status details, kindly click to apply on the undergraduate application, go to personal information, correct your county/constituency/employment status, and save.
  9. Go back to apply for the loan, and it will display the application form for your county or constituency; click apply and proceed.

How to Check your HELB Loan Status.

You can check HELB Status in 2 ways:

Option 1

  • Visit the HELB website https://www.helb.co.ke/ Click on loan status.
  • It will direct you to your HELB Portal (You must have registered with the HELB portal)
  • Click on Loan Reports
  • Go to the drop-down menu indicating disbursement and statement.
  • Click on disbursement, and a form will appear.
  • The form indicates your loan disbursement status.

Second Option

To confirm HELB Loan Disbursement, You can also check the bank account that you used during registration. Students have noted that Family bank, Equity Bank, Postbank, and National bank dispense their student loans efficiently and quickly upon approval by HELB.

National Bank Students can also use their HELB smart cards to check their loan status. The smart card is divided into three parts; tuition, upkeep, and general use. You cannot withdraw money that is available in the tuition part.

For postgraduates

The loan attracts an interest of 4% p.a, and the students are required to repay their loans on completion of their studies. HELB provides a one-year grace period after graduation before one can start repaying the loan.

To check on your progress:

  • Login in to your HELB loan Portal from this link HELB loan Portal
  • Click on ‘Online Services
  • Click on ‘Clearance Certificate’
  • To Print Click on ‘Print,’ to view PDF Click on ‘Generate PDF.’


Did you know that you can also check your HELB status via SMS? HELB facilitates inquiry services to complement the preferences of different people.

For those checking their HELB status by SMS, they are required to create a new message with a keyword corresponding with the matching query followed by the hash(#), then the ID number, and finally send the message to 5122.

For example, one wishing to inquire about their undergraduate loan balance will type ‘BALUG’ followed by the ID number, BALUD#IDNo, then send it as a text message to 5122.

It will only receive database feedback if your number is registered on the HELB database. Therefore, unregistered beneficiaries will be required to register by SMS-ing the words “REGISTER#IDNo” using the phone numbers registered on their names to 5122.

Are you having trouble signing in?

If you are having trouble accessing your account, click this link to search for your account using your National ID or email address.

HELB Scholarships.

HELB awards scholarships to postgraduate students pursuing their Master’s or Doctoral studies. This award is based on academic merit. The application period is April to July Applicants are required to pay a processing fee of Ksh 3,000.

HELB loan application mistakes

Mistakes are bound to happen, but you can choose to avoid them regarding your life and career. So what are the Mistakes that could get your HELB loan application canceled, defective, or even rejected?

Every year HELB receive tons of thousands of loan application from students countrywide. Unfortunately, most loan requests end up being rejected or marked defective for a specific reason we are about to explain.

HELB Loan Application Rights

One thing you should know is that for your loan application to be rejected, it must not have met an unquestionable requirement as stipulated by the HELB Loan’s Board.

HELB is expected to show why and produce evidence why they think a student whose loan was rejected can do without it. This is after the National Assembly approved amendments to the law on HELB.

It is also mandatory for the loan Board to give all government-sponsored student loans in public universities. If a student loan application is rejected, the Board is again required to explain the rejection.

Below are some of the mistakes that could prevent you from getting a HELB loan. Note that these are errors that most students commit while filling their HELB loan forms.

Late Delivery

All HELB loan applications should be made within the stipulated time frame. HELB usually extends its loan application deadline but remember. Late delivery forms are not accepted.

Missing Signatures and stamps

The required signatures and stamping indicated in the HELB loan form are mandatory. If there are any missing signatures, know that your application will not be accepted.

Missing documents

If any of the checklist documents haven’t been appropriately attached or missing, then the application will be termed incomplete.

Scanned copies

HELB requires submission of original documents and not scans of the same.

Unsigned or Unstamped for 2nd and subsequent loan applications

All the subsequent loan application forms must be signed and stamped by the dean of students. Always refer to the LAF checklist to ensure you have met all the requirements.

What to do when your HELB Loan Application is Rejected

Appeal or reject the offer

Most students fear to appeal against the amount they are allocated, fearing reprisals like withdrawal of the initial amount. If you feel that your loan has been underfunded, appeal in time so that they can reconsider your case. It would help if you also were prepared to hand them more evidence to support your claims.

If you strongly feel that the amount allocated to you is not enough, you can reject the offer and reapply for the next financial, academic year.

HELB Loan Application Tips

  • Read the HELB loan application instructions before filling in the loan application form.
  • Fill in your names and other details such as your date of birth, bank details, Degree, and School correctly.
  • Exhaust avenues to establish your household expenses and income. Try to be as accurate as you can.
  • Make sure that all of those required to sign have signed and in the right places. This includes you, your parents, a church priest or pastor, magistrate or commissioner of oaths, chief, etc.
  • Countercheck all the figures with somebody who had filled the form before and was successful or any person with such knowledge.
  • Remember, HELB doesn’t allow you to go to their offices to counter-check the documents due to the large volumes of application forms.

If other students in the same academic year get the loan or bursary and you miss it, visit HELB offices located on the 18th floor in Anniversary Towers and inquire.

Anne Katana
I am from the Kenyan Coast and currently in Nairobi. I studied history, and now I do blogging for a living. I like to share my passion for Kenya and my experiences with other people in Kenya and abroad. So welcome to Nasonga (I am Moving).



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