Safaricom allows you to divert calls to voicemail or another number. It is a good feature to use when busy or unavailable to pick up the phone.
The calls divert feature is available through codes, call settings, or third-party apps. To learn how to divert Safaricom calls, make sure you know the right codes.
How to divert Safaricom calls
Here is how to divert Safaricom calls in Kenya:
Method 1: Divert Safaricom calls to voice mail
This method helps you to divert calls to the Safaricom voice service. Whenever someone calls you, and you are on another call or unreachable, the caller is automatically directed to the voice service, where they can leave a recorded voice message.
To divert calls to voicemail when on another call, dial **67*0722122#, which will automatically activate the feature. You can check whether the feature is working by dialing*#67#.
To divert calls to voicemail when you cannot answer incoming calls, dial **61*0722122#. You can check whether the feature is working by dialing *#61# to confirm.
To divert calls to voicemail when your phone is off, dial **62*0722122#. You can check the status by dialing *#62# to check whether the subscription is on.
So what happens after diverting calls to voicemail? Whenever you get a call and cannot pick it up, the caller is prompted to leave a message.
You can listen to the message later when you are free by dialing 132 or 111. If they ask for a password, insert the default 1234 and change it to your preferred password later. When leaving the message on voicemail, the caller will be charged all the applicable rates just like they would when making a normal call.
Method 2: Divert Safaricom calls another number
Diverting Safaricom calls to another number means that the call is redirected to another number you choose instead of your phone ringing. This is a good option for busy business people who want to direct calls to their assistant or other people.
There are two ways to go about it. You can use the shortcodes or the call setting on your phone to divert your call to another number.
Using the shortcodes
Diverting all incoming calls – Dial **21* followed by the number you are forwarding the calls to and press # at the end. After pressing the code, you will receive a confirmation message to determine whether the setup is successful. Restart your phone and start enjoying the service. Press *#21# to determine whether the shortcode is working correctly.
Diverting incoming calls you want to ignore – Dial **61* followed by the number you are forwarding the calls to and press # at the end. If the code is successful, you will receive a confirmation message. Restart your phone and start enjoying the service. Press *#61# to confirm whether the shortcode is working correctly.
Diverting incoming calls when the network is off, or the phone is switched off – Dial **62* followed by the number you are forwarding the calls to and press # at the end. After successfully diverting the calls, you will receive a message or notification. Press *#62# to confirm whether the shortcode has been set up correctly.
Diverting incoming calls when your line is busy on another call – Dial **67*and then the number you are forwarding the calls to and press #. After successfully diverting the calls, you will receive a confirmation message or notification. Press **67* to confirm whether the shortcode has been set up correctly.
Using call settings to divert Safaricom calls to another number
- Go to Settings on your phone.
- Select the phone option.
- Select the call forwarding option.
- Click on call forwarding to turn it on.
- You will receive an option to enter the number you want to forward calls to.
- Press ok to complete the setup.
Using a third-party app to divert calls
It is possible to use third-party apps to make call diverting simple. These apps are installed on your phone and make managing the process easy. If you want to avoid memorizing all the codes, a third-party app will help you manage the call diverting feature. Many third-party apps, so go to the Google Play store and find your favorite one.
Should you divert Safaricom calls?
Diverting Safaricom calls can be a good idea for busy people. It helps you avoid the distraction of picking up calls all the time. You can divert calls to an assistant to help you pick up the calls or divert them to a voicemail.
Call diverting also works when your phone is off due to network issues. When diverting calls to another number, make sure that the person on the other end is respectful and handles your callers with dignity.