Divert Safaricom Calls: A Quick Guide

Diverting calls on Safaricom lets you forward incoming calls to another number. This can be useful when you're in a meeting, traveling, or your device is temporarily unavailable. The exact steps may vary by device and SIM plan, so check Safaricom's official resources for the latest codes and options.

What is call forwarding on Safaricom?

Call forwarding is a feature that sends incoming calls to another number. On Safaricom, you can set up different types of forwarding, such as forwarding all calls or forwarding only when you are busy or not reachable. Costs and availability can depend on your plan and destination.

Why divert calls?

• Stay reachable when your phone is off or out of range.
• Forward to a personal or business line.
• Use during meetings or travel to avoid missed calls.

Ways to set up call forwarding

On your phone

Android devices

• Open the Phone app.
• Go to Settings or Call settings.
• Tap Call Forwarding (or Forwarding).
• Choose the forwarding type you want (unconditional, when busy, when unanswered, unreachability).
• Enter the number to forward to.
• Save or enable.

iPhone devices

• Open Settings.
• Tap Phone.
• Tap Call Forwarding.
• Turn on Call Forwarding.
• Enter the forwarding number and confirm.

Using network codes (USSD)

Some Safaricom plans allow call forwarding using USSD codes. You dial a forward code, enter the destination number, and press send. To cancel or disable, you dial the corresponding cancellation code. The exact codes and prompts can vary, so refer to Safaricom’s official instructions for your plan.

Understanding forwarding types

• Forward all calls (unconditional): every incoming call is sent to the destination.
• Forward when busy: calls go elsewhere if you are on another call.
• Forward when not reachable: forwarded when your phone has no signal.
• Forward when no answer: forwarded after a set number of rings.

Costs and considerations

Forwarding may incur charges depending on your plan and the destination. International forwarding can be more expensive. Some forward options may be free when you're on a Safaricom plan, others may charge per minute to the destination. Check your tariff and any service fees.

Troubleshooting tips

• Ensure your phone’s call forwarding feature is turned on.
• Confirm the forwarded number is correct, including country code if needed.
• Check network signal and battery.
• Try disabling and re-enabling forwarding.
• If using USSD codes, verify with Safaricom support for the exact codes.

FAQ

• Will my caller see my number or the forward destination? In most cases, the forwarded call will appear as coming from your number to the destination, but some setups may show caller ID differently depending on the network.
• Can I forward only certain calls? Yes, using conditional forwarding (busy, no answer, not reachable) allows selective forwarding.
• How do I disable forwarding? Use the disable option or the corresponding USSD code to cancel.